What are the best customer service practices for a small e-commerce store? Patrick Speijers joins me this to talk about some tips and best practices, along with a brief introduction on his company Robin that helps provide a great experience to customers. Robin has an innovative technologies that don’t utilize ticketing systems or do-not-reply emails that add a unique personal touch to your online store.
- How does the ticketing system work, and why does Robin not use that?
- Three improvements in the customer experience that can have a big impact
- Viewing customer service as an asset instead of a monthly expense
- Covering all your basics before moving to high-touch interactions
Mentions in the Episode:
- Robin HQ
- Pareto E-Commerce
- Episode #22: E-Commerce Business Fundamentals
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