Volume 2,

#107: Best Practices In Customer Service With Patrick Speijers from Robin HQ

July 13, 2014

What are the best customer service practices for a small e-commerce store? Patrick Speijers joins me this to talk about some tips and best practices, along with a brief introduction on his company Robin that helps provide a great experience to customers. Robin has an innovative technologies that don’t utilize ticketing systems or do-not-reply emails that add a unique personal touch to your online store.

Topics Discussed:

  • How does the ticketing system work, and why does Robin not use that?
  • Three improvements in the customer experience that can have a big impact
  • Viewing customer service as an asset instead of a monthly expense
  • Covering all your basics before moving to high-touch interactions

Mentions in the Episode:

Episode Length:

 

Download Options:

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