Volume 2,

#169: A Guide To Live Chat With Jon Tucker From Helpflow

November 22, 2015

This week we learn about the best practices and common mistakes store owners make with live chat on their website, and how to create a better customer experience. Helpflow is a done-for-you live chat service where agents communicate with website visitors on your behalf.

Topics Discussed:

  • What is Helpflow and the problem it solves?
  • How can a 3rd party learn the nuts and bolts of your business?
  • Best practices from managing over 3,000+ live chats per week
  • How a B2B client captured a $4,000 order with live chat
  • Differences in B2B vs B2C live chat communication strategy
  • How to NOT bother the visitor with live chat
  • Recommended live chat software to get started with

Mentions In The Episode

Download Options:

  • Direct Download: Right-click here and click “Save As” for a direct download
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  • Android: Listen via Stitcher Radio streaming
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