This week we learn about the best practices and common mistakes store owners make with live chat on their website, and how to create a better customer experience. Helpflow is a done-for-you live chat service where agents communicate with website visitors on your behalf.

Topics Discussed:

• What is Helpflow and the problem it solves?
• How can a 3rd party learn the nuts and bolts of your business?
• Best practices from managing over 3,000+ live chats per week
• How a B2B client captured a $4,000 order with live chat
• Differences in B2B vs B2C live chat communication strategy
• How to NOT bother the visitor with live chat
• Recommended live chat software to get started with

Mentions In The Episode

• Jet.com (Now Walmart)
• Helpflow
• The Guide To Live Chat
• Christmas Shirts (BMOS10 for 10% Off)

Download Options:

• Direct Download: Right-click here and click “Save As” for a direct download
• iTunes: Listen and subscribe on iTunes
• Android: Listen via Stitcher Radio streaming
• Blackberry: Listen via the Blackberry Podcast App
• Zune: Listen via Zune